Alright so basically i just received my new phone. It is an HTC One M8 that i bought just yesterday. So far i absolutely love it, especially it's design.
However, i decided to see whether or not it needed Android updating so i went into (settings) and then clicked (About) and then (Software Update) to see whether any updates were available and a message popped up stating that Software update 4.18.708.12 (660.74MB) was available and it contained a major update which included the newer Android 5.0 Lollipop update.
I clicked the "download" button and it started downloading saying it was going to take an estimate of around 8 minutes. All was going well, it downloaded it, and then progressed to a screen with a green synch like icon saying it was installing the new update... Great! But, after a quarter of the way through the update a red triangle with an exclamation mark through it showed up on the screen!!
Now i will be absolutely clear here, my phone is BRAND NEW and has NOT BEEN ROOTED!!!!!
To be sure of this, i downloaded several apps on the Play Store including a couple of different root checker apps and all the apps i used stated my phone was definitely not rooted!
I then placed my phone into "bootloader mode" and at the top of the screen it said "software status: Official" and below that it stated clearly that my phone was LOCKED highlighted in pink and below that it stated S-ON!!
Please help me out guys i just spent a lot of money on this phone and i was excited to buy it and so it is very frustrating that this is happening only a day after buying it! Any advice will be VERY much appreciated!!!!
The phone was bought from http://www.mobilestation.co.nz/index.php/ and it stated i quote (from the receipt i received from them) HTC ONE(M8) 16GB 4G Silver OPEN BOX IN STOCK MINT CONDITION.
Any ideas on how i can solve this guys?
Matt
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